Home Phone and Broadband Customers - click here
Business Customers - click here
Information about changes to product pricing can be found here
If you fail to pay your bill or may have difficulty paying a future bill please read our Debt Management Policy to understand how we will deal with outstanding bills or the assistance we can give with future bills - click here
You can change your mind and cancel a service within the cooling-off period. If we have started providing a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges together with any connection or activation fees associated with a service. If you cancel a service within the cooling-off period and we have provided you with equipment for that service, the agreement will not end until you have returned the equipment. If the equipment is worth less than its original value as a result of it being used or damaged we might reduce the amount of the refund due to you.
700 Minutes
If you have chosen our 700 minute call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage of 700 minutes per month applies to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable. If you exceed 700 Minutes, each minute over the allowance will be charged at our standard rates.
Anytime Calls
If you have chosen our Anytime call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage of 2000 minutes per month or 300 calls per month apply to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable. If you exceed 2000 minutes, each minute over the allowance will be charged at our standard rates.