Terms and Conditions

Home Phone and Broadband Customers - click here

Business Customers - click here

Customer Debt Management Policy

If you fail to pay your bill or may have difficulty paying a future bill please read our Debt Management Policy to understand how we will deal with outstanding bills or the assistance we can give with future bills - click here

If you change your mind

You can change your mind and cancel a service within the cooling-off period. If we have started providing a service, you will have to pay for the full cost of the service you have had including the charges for the service and anything you have used which is not covered by the charges together with any connection or activation fees associated with a service. If you cancel a service within the cooling-off period and we have provided you with equipment for that service, the agreement will not end until you have returned the equipment. If the equipment is worth less than its original value as a result of it being used or damaged we might reduce the amount of the refund due to you.

Fair Usage Policy

Free Calls (residential call plans)
Free calls of up to 60 minutes duration per call, fair use policy applies - maximum 1,500 minutes or 300 calls a month (excludes indirect access numbers and dial-up internet access) per telephone line. If either of these limits is exceeded, Direct Save Telecom will charge for these calls until further notice (Calls to 01, 02, and 03 as applicable to call plan type). Any calls exceeding 60 minutes will be chargeable in full.

Free Calls (Business call plans)
Free calls of up to 60 minutes duration, fair use policy applies - maximum 3,000 minutes or 750 calls a month (excludes indirect access numbers and dial-up internet access) per telephone line. If either of these limits is exceeded, Direct Save Telecom will charge for these calls until further notice (Calls to 01, 02 and 03 as applicable to call plan type).

Broadband

Current Products
Home Broadband Bundles	Limit (all times)
Broadband Deal	TOTALLY UNLIMITED
Broadband Deal Plus	TOTALLY UNLIMITED
Non Contract 20GB Broadband	20GB
Non Contract Unlimited Broadband	TOTALLY UNLIMITED
Fibre Broadband	TOTALLY UNLIMITED
Business 1	TOTALLY UNLIMITED
Business 2	TOTALLY UNLIMITED
Business 3	TOTALLY UNLIMITED
Teleworker	6Gb

Most of our customers are on the latest ADSL2+ broadband technology and enjoy fast broadband with little or no impact at peak times.

A very small percentage of exchanges have not been upgraded to ADSL2+ and at these exchanges we deliver broadband services on the older ADSL and ADSLMax technology and traffic management tools are employed.