We recognise that moving home can be stressful and increasingly nowadays an internet connection plays an important part when organising this, both before and after moving home. Our guide below is aimed to help customers understand the costs and timescales involved when arranging broadband for your new home.
Firstly call our UK customer services with details of your new address so that they can run checks and assess your specific circumstances. Call us with as much notice as possible on 01923 709 709 and press option 3, ideally 2 weeks prior to the move as it can take 5 to 10 working days to activate your services in the new property. Having determined what is possible given your specific requirements our advisor will explain costs, if any, and take your instruction to proceed. If there are any costs associated with the move, we will simply add them to your next monthly bill.
Active services at my new home
FREE we will arrange the transfer of your phone/broadband to complete on the day you move in. If you are moving to a property where the connection type of your current property is not available, we will provide you with the alternative services that are along with the prices associated.
Will I be entered into a new contract?
Yes. When moving we need to enter into a new agreement with our supplier. As such we will agree a new minimum term agreement based on the services that can be provided. In the majority of cases this will be for 18 Months.
Keep my telephone numberYes, if moving to a home within the same telephone exchange. If moving out of the exchange area we can arrange call forwarding if desired but this is a service more suited to businesses.
If an installation is required at the new property this can be arranged for your free of charge. We always aim to get the installation completed on the date you specify; however this can take slightly longer due to engineer availability and any additional works that would need to be carried out for the installation to be completed.
What do I do with my existing router?
Please take this with you. We are able to talk you through re-configuring the router to work at your new property. If a new router is required for the new property, we will send this to you in time for your connection date. In this instance, please return the router from your previous property.
Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...