Privacy and Cookie Policies

Our Privacy Policy can be viewed or downloaded here

Direct Save Telecom Cookie Policy

What are cookies?

Our cookies don’t store your personal information, but provide us with anonymous information about your use of the website and help us recognise you so we can offer you services more relevant to you. For all of the features on our website to work properly, your computer, tablet or mobile needs to accept our cookies.

Cookies are automatically placed on your computer, tablet or mobile web browser when you visit a Direct Save Telecom website and your use of our website services signifies your consent to our cookie policy. We also work with select partners, such as our FREE Discount Club Membership For First Year Club, that provide content for our website who will have their own cookie policies. You can choose to manage or disable cookies anytime through your web browser settings, but if you do, some parts of the site may not work properly.

Types of cookies

Session Cookies

Sessions cookies are sometimes called “temporary cookies” and are only stored on your computer until you close your web browser. They help us to remember things you’ve selected on previous pages, such as an order journey, so you don’t have to re-enter information.

Persistent Cookies

These are stored on your browser for a fixed period (for example, 30 days), after which they are deleted. These cookies can help us remember preferences you may have made when returning to our website. This is particularly useful to us so that we can track how you originally visited our website, such as an advert we placed on a third party website.

Categories of cookie

The cookies on our website have different uses and can be categorised as; functional, essential or targeted.

Functional cookies

Functional cookies allow us to remember any preferences you've made and we use them to improve your online experience. For example, functional cookies will store your 'My Account' email address and username so you don't have to re-type them every time you visit the site.

Essential cookies

Essential cookies are sometimes called "strictly necessary" as without them we cannot provide many services that you need on our site. For example, essential cookies help keep you securely logged in between pages on the order journey or 'My Account' as you move around our website.

Targeted cookies

We do not have third party advertisers on our website. Targeted cookies are used by third party advertisers to track your web browser when you visit different websites to understand what you're interested in, and use this information to display more relevant adverts to you.

Manage Cookies

You can choose to manage or disable cookies anytime through your web browser settings.

Genuine savings beyond the headlines...

Click here for other things you need to know

  • How long does it take to get connected? The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases, if additional works need to be carried out to provide the service or engineers are unavailable, this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
  • First Invoice Your first invoice consists of the part month package cost from the date of your switch over or activation to the end of the current month, plus the advance month package cost (plus any additional set up fees applicable and the postage and packing of any equipment). This brings you in line with our monthly billing cycle. Thereafter your monthly invoices will be generated on the 7th of each month. Monthly bills ONLY include the advance month package cost plus any chargeable calls made in the previous month. Monthly direct debits/continuous payment authorities are collected on the 17th of each month. If you prefer a different date for your payment, simply contact us here or call customer services on 01923 709709 option 3 with your account number and your preferred date.
  • Cooling off Period All new orders placed are covered by a statuary 14 day cooling off period from the point at which you agree to join our services. In some cases, we are able to bring forward your installation/activation of services. In this instance, once the service is live within the 14 days, your right to cancel is lost and termination fee’s would be applicable.
  • Free Wireless Router This will arrive the working day before your services are installed/activated.
  • Fair Usage Policy If you have chosen our 700 minute call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage of 700 minutes per month applies to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable at the standard rate. If you exceed 700 Minutes each minute over the allowance will be charged at our standard rates.
    If you have chosen our Anytime call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage limit of 2000 minutes per month or 300 calls per month apply to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable. If you exceed 2000 minutes, each minute over the allowance will be charged at our standard rates.
  • Operating Hours Our fully UK based awarding winning Sales, Customer Service and Technical Support teams are open Monday to Friday 8am to 8pm and Saturdays from 9am to 5pm.

Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...

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