New Telephone Line Installation

We can install a new telephone line anywhere in the UK. It takes about 2 weeks to arrange the new telephone install from the time that you place your order. At some exchanges we may be able to install the telephone line sooner, we will book the earliest date possible then call you to confirm the install date. To help us check the install date with you please give a mobile telephone number on the order from. We use Openreach (a BT Group company) to carry out the new telephone line installation. We may install your new telephone line on Local Loop Unbundled (LLU) if it is available at your exchange. Being on LLU will enable us to add broadband services for you, usually within an hour or so of your request. If you are considering adding another broadband providers service to the new telephone line that we are installing for you please let our us know and we'll ensure that your new telephone line remains on the BT Wholesale network rather than LLU to facilitate this. *Source of BT prices www.BT.com 14/04/2015 our normal new telephone line installation price is £118.80.

We will contact you to confirm the installation date and to ensure that this is convenient for you, time slots are 8am to 1pm or 1pm to 6pm Monday to Friday. Someone aged 18 or older must be at the premises during the alloted time frame.
If the engineer cannot gain entry to your premises during the agreed time slot you will be liable to a £125.00 missed appointment fee.

Order Cancellation Charge
Charges will be raised where a Customer cancels their order for a New Line Installation or Line Reactivation before Service is provided, the charges are as follows: (a) £15.00 charge per cancellation (this charge is VAT exempt); and (b) our reasonable costs incurred in getting ready to provide the Service. This charge will apply to new line installations and line reactivations order cancellations.