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Price Notifications

What are my rights if Direct Save Telecom increases prices
From time to time we may need to increase some of our prices. If we do, and those price increases are detrimental to you, then you are entitled to cancel and switch to another provider without incurring penalty / termination charges from us providing such cancellation is within 30 days of receiving notification of the price increase. Please be assured that should we need to increase prices we will remain cheaper than BT and the other main providers.

30th May 2023

The following price and policy changes for our broadband and fibre customers will be effective 30th May 2023

  • Fibre to The Home 40Mbps tariff at £31.95 Incl VAT (£26.63 Excl.VAT) per month.
  • Fibre to The Home 80Mbps tariff at £32.95 Incl VAT (£27.46 Excl.VAT) per month
  • Fibre to The Home 100Mbps tariff at £34.95 Incl VAT (£29.13 Excl.VAT) per month
  • Fibre to The Home 220Mbps tariff at £39.95 Incl VAT (£33.29 Excl.VAT) per month
  • Fibre to The Home 550Mbps tariff at £44.95 Incl VAT (£37.46 Excl.VAT) per month
  • Fibre to the home 1000Mbps tariff at £52.95 Incl VAT (£44.13 Excl.VAT) per month
  • Superfast Fibre 35Mbps tariff at £31.95 Incl VAT (£26.63 Excl.VAT) per month
  • Superfast Fibre 63Mbps tariff at £34.95 Incl VAT (£29.13 Excl.VAT) per month
  • Fast Broadband tariff at £22.95 Incl VAT (£19.13 Excl.VAT) per month

 

7th May 2023

The following price and policy changes for our OFNL Fibre customers will be effective 5th May 2023

  • 25 Mbps legacy tariff at £31.95 Incl VAT (£26.63 Excl.VAT) per month.
  • 30 Mbps legacy tariff at £32.95 Incl VAT (£27.46 Excl.VAT) per month
  • 40 Mbps legacy tariff at £35.95 Incl VAT (£29.96 Excl.VAT) per month
  • 50 Mbps tariff at £34.95 Incl VAT (£29.13 Excl.VAT) per month
  • 80 Mbps legacy tariff at £39.95 Incl VAT (£33.29 Excl.VAT) per month
  • 100 Mbps tariff at £39.95 Incl VAT (£33.29 Excl.VAT) per month

 

5th July 2022

The following price and policy changes for our Line Rental and Voice customers will be effective 5th July 2022

  • Option 1 will be replaced by Pay As You Go priced at £2.95 per month.
  • Option 2 will be replaced by 700 Minutes at £5.95 per month
  • Option 3 will be replaced by Anytime Calls at £11.95 per month

 

25th May 2022

  • The following price changes for our Line Rental customers will be effective 25 May 2022
  • Pay Advance will increase to £17.50 per month
  • Pay Monthly will increase to £17.99 per month
  • Non-contract increase to £18.99 per month
  • Call Option 2 will increase to £4/month

  • Call Option 3 will increase to £8.50/month

 

1st March 2018

The following price changes for our Fibre To The Home customers will be effective 1st March 2018

  • 300Mb package will reduce to £57.95 per month
  • 50Mb package will increase to £29.95
  • 30Mb package will increase to £25.95

 

1st March 2018

The following price changes for our Fibre To The Home customers will be effective 1st March 2018

  • 300Mb package will reduce to £57.95 per month
  • 50Mb package will increase to £29.95
  • 30Mb package will increase to £25.95

 

1st February 2018

The following price changes to our standard residential tariff will be effective 1st February 2018

  • Option 3 anytime call plan will cost £8.35 per month
    (12% cheaper than BT™ £9.50)
  • Option 2 evening & weekend call plan will remain unchanged at £2.95 per month
    (26% cheaper than BT™ £4.50)
  • UK Calls will cost 11 pence per minute
    (15% cheaper than BT™ 13 pence per minute)
  • UK Mobile Calls will cost 16 pence per minute
    (0% cheaper than BT™ 16 pence per minute)
  • Call Set Up Fee will cost 20 pence per call
    (9% cheaper than BT™ 22 pence per call)

 

1st March 2017

The following price changes to our standard residential tariff will be effective 1st April 2017

  • Option 3 anytime call plan will cost £7.65 per month
    (15% cheaper than BT™ £8.99)
  • Option 2 evening & weekend call plan will remain unchanged at £2.95 per month
    (22% cheaper than BT™ £3.80)
  • UK Calls will cost 10.25 pence per minute
    (15% cheaper than BT™ 12 pence per minute)
  • UK Mobile Calls will cost 15 pence per minute
    (6% cheaper than BT™ 16 pence per minute)
  • Call Set Up Fee will cost 19 pence per call
    (10% cheaper than BT™ 21 pence per call)

Savings against BT™ price increases effective April 2017

 

1st September 2016

Service Calls
Since 1 July 2015, the regulator Ofcom changed the way calls to numbers starting 08, 09 and 118 are charged. 080 calls remain free to call. These numbers are known as service numbers. The cost of calling any of these numbers (084, 087, 09 and 118) is now split into two parts:
The Access Charge: This is what we charge you, per minute, for connecting the call. This charge is 20 pence per minute. The Service Charge: This is the rest of the call charge. The organisation you are calling will tell you how much this is. Adding the above two charges will give you the exact cost of your call.

 

1st June 2016

The following price changes to our standard residential tariff will be effective 1st July 2016

  • Option 3 anytime call plan will cost £6.75 per month
    (21% cheaper than BT™)
  • Option 2 evening & weekend call plan will cost £2.95 per month
    (8% cheaper than BT™)
  • Standard pay monthly Line Rental will cost £16.95 per month
    (11% cheaper than BT™)
  • Special pay monthly Line Rental will cost £15.95 per month
    (16% cheaper than BT™)
  • Deal pay monthly Line Rental will cost £18.75 per month
    (1.3% cheaper than BT™)

Option 1 call plan - £0.00 - will become a pay per call plan and will not include any free calls

Savings against BT™ price increases effective 1st July 2016

 

30th May 2016

The following price change to our standard business tariff will be effective 1st July 2016

  • Business premium line rental will be £14.95 per month plus VAT

 

16th October 2015

The following price change to our standard residential tariff will be effective 1st December 2015

  • 0845 and 0870 calls are no longer included free of charge in Option 1, 2 & 3 calling plans

 

1st October 2015

The following price changes to our standard residential tariff will be effective 1st November 2015

  • Evening UK Call rate will increase to 7ppm
    (still 32% cheaper than BT™)
  • Day UK Call rate will increase to 9.1ppm
    (still 11% cheaper than BT™)
  • Option 3 anytime call plan will increase to £5.95 per month
    (still 25% cheaper than BT™)
  • Option 2 evening & weekend call plan will stay at £1.90 per month
    (now 40% cheaper than BT™)
  • Call Set Up Charge will increase to 15.1p
    (still 12% cheaper than BT™)
  • UK Mobile Call (Option 3 call plan) rate will increase to 5.9ppm
    (still 8% cheaper than BT™)
  • UK Mobile Call (Option 1 & 2 call plans) rate will increase to 12.35ppm
    (still 10% cheaper than BT™)
  • Standard pay monthly Line Rental will increase to £16.25 per month
    (still 10% cheaper than BT™)
  • Special pay monthly Line Rental will increase to £14.95 per month
    (still 17% cheaper than BT™)
  • Deal pay monthly Line Rental will increase to £17.75 per month
    (still 1.3% cheaper than BT™)

Savings against BT™ price increases effective 24th September 2015

 

1st July 2015

Service Calls
As of the 1 July 2015, the regulator Ofcom has changed the way calls to numbers starting 08, 09 and 118 are charged. These numbers are known as service numbers. The cost of calling any of these numbers is now split into two parts:
The Access Charge: This is what we charge you, per minute, for connecting the call. This charge is 9 pence per minute (BT charge 9.5p). The Service Charge: This is the rest of the call charge. The organisation you are calling will tell you how much this is. Adding the above two charges will give you the exact cost of your call. 080 calls remain free to call.

 

8th May 2015

The following price change to our standard residential tariff will be effective 1st July 2015 for existing customers and immediately for new customers

  • Our "out of area" broadband prices will increase by £2.00 per month
  • Broadband Basic "out of area" will be £19.95 per month
  • Broadband Family "out of area" will be £24.95 per month
  • Broadband Deal "out of area" will be £16.95 per month
  • Many "out of area" exchanges where our up to 17Mb ADSL2+ Broadband is not available have been upgraded to deliver superfast fibre broadband, please use our availability checker to see if you can get superfast broadband

1st November 2014

The following price change to our standard residential tariff will be effective 1st December 2014

  • Evening UK Call rate will increase to 6.5ppm
    (33% cheaper than BT™)
  • Day UK Call rate will increase to 8.5ppm
    (11% cheaper than BT™)
  • Call Set Up Charge will increase to 14p
    (12% cheaper than BT™)

 

7th October 2014

The following price change to our standard residential tariff will be effective 1st December 2014

  • Residential Line Rental standard for 28 day packages will be £15.35
    (10% cheaper than BT™)
  • Special 18 month agreement Residential Line Rental will be £13.95
    (18% cheaper than BT™)
  • Broadband Deal & Fibre Broadband Residential Line Rental will be £16.75
    (1.5% cheaper than BT™)
  • Advance Residential Line Rental will be £11.50
    (22% cheaper than BT™ advance line rental or 35% cheaper thanthan BT™ standard line rental)


1st May 2014

The following price change to our standard residential tariff will be effective 1st June 2014

  • Call Barring now £3.15 per month (10% cheaper than BT™)
  • Call Divert now £3.15 per month (10% cheaper than BT™)
  • Call Sign now £3.15 per month (10% cheaper than BT™)
  • Ring Back now £3.15 per month (10% cheaper than BT™)
  • Call Waiting now £3.15 per month (10% cheaper than BT™)
  • Caller Display now £3.15 per month (10% cheaper than BT™)
  • Three-Way Calling now £3.15 per month (10% cheaper than BT™)
  • Call Minder standard now £3.15 per month (10% cheaper than BT™)
  • Choose to Refuse now £3.51 per month (10% cheaper than BT™)
  • Anonymous Call Rejection now £4.28 per month (10% cheaper than BT™)
  • 1571 is now £3.15 per month

Genuine savings beyond the headlines...

Click here for other things you need to know

  • How long does it take to get connected? The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases, if additional works need to be carried out to provide the service or engineers are unavailable, this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
  • First Invoice Your first invoice consists of the part month package cost from the date of your switch over or activation to the end of the current month, plus the advance month package cost (plus any additional set up fees applicable and the postage and packing of any equipment). This brings you in line with our monthly billing cycle. Thereafter your monthly invoices will be generated on the 7th of each month. Monthly bills ONLY include the advance month package cost plus any chargeable calls made in the previous month. Monthly direct debits/continuous payment authorities are collected on the 17th of each month. If you prefer a different date for your payment, simply contact us here or call customer services on 01923 709709 option 3 with your account number and your preferred date.
  • Cooling off Period All new orders placed are covered by a statuary 14 day cooling off period from the point at which you agree to join our services. In some cases, we are able to bring forward your installation/activation of services. In this instance, once the service is live within the 14 days, your right to cancel is lost and termination fee’s would be applicable.
  • Free Wireless Router This will arrive the working day before your services are installed/activated.
  • Fair Usage Policy For the Anytime call plan calls are not charged for the first 60 minutes duration per call. Any calls lasting longer than 60 minutes will be charged for in full at the standard rate of 18.27p per minute. There is a maximum 2,000 minutes or 300 calls a month (excludes indirect access numbers and dial-up internet access) per phone line. If this is exceeded, Direct Save Telecom will charge for these calls until further notice (Calls to 01, 02 and 03 and mobiles as applicable to call plan type). Numbers that start with 070 may appear to be a mobile number but are fully chargeable as personal numbers.
    For the 700 Minute call plan calls are not charged for the first 60 minutes duration per call. Any calls lasting longer than 60 minutes will be charged for in full at the standard rate of 18.27p per minute. There is a maximum 700 minutes a month (excludes indirect access numbers and dial-up internet access) per phone line. If this is exceeded, Direct Save Telecom will charge for these calls until further notice (Calls to 01, 02 and 03 and mobiles as applicable to call plan type). Numbers that start with 070 may appear to be a mobile number but are fully chargeable as personal numbers.
  • Operating Hours Our fully UK based awarding winning Sales, Customer Service and Technical Support teams are open Monday to Friday 8am to 8pm and Saturdays from 9am to 5pm.

Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...

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Utilities UK Ltd t/a Direct Save Telecom - Registered in England - Registration number 312695
Registered address Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford WD18 9RS Direct Save 2005-2023