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- How long does it take to get connected? The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases, if additional works need to be carried out to provide the service or engineers are unavailable, this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
- First Invoice Your first invoice consists of the part month package cost from the date of your switch over or activation to the end of the current month, plus the advance month package cost (plus any additional set up fees applicable and the postage and packing of any equipment). This brings you in line with our monthly billing cycle. Thereafter your monthly invoices will be generated on the 7th of each month. Monthly bills ONLY include the advance month package cost plus any chargeable calls made in the previous month. Monthly direct debits/continuous payment authorities are collected on the 17th of each month. If you prefer a different date for your payment, simply contact us here or call customer services on 01923 709709 option 3 with your account number and your preferred date.
- Cooling off Period All new orders placed are covered by a statuary 14 day cooling off period from the point at which you agree to join our services. In some cases, we are able to bring forward your installation/activation of services. In this instance, once the service is live within the 14 days, your right to cancel is lost and termination fee’s would be applicable.
- Free Wireless Router This will arrive the working day before your services are installed/activated.
- Fair Usage Policy For the Anytime call plan calls are not charged for the first 60 minutes duration per call. Any calls lasting longer than 60 minutes will be charged for in full at the standard rate of 18.27p per minute. There is a maximum 2,000 minutes or 300 calls a month (excludes indirect access numbers and dial-up internet access) per phone line. If this is exceeded, Direct Save Telecom will charge for these calls until further notice (Calls to 01, 02 and 03 and mobiles as applicable to call plan type). Numbers that start with 070 may appear to be a mobile number but are fully chargeable as personal numbers.
For the 700 Minute call plan calls are not charged for the first 60 minutes duration per call. Any calls lasting longer than 60 minutes will be charged for in full at the standard rate of 18.27p per minute. There is a maximum 700 minutes a month (excludes indirect access numbers and dial-up internet access) per phone line. If this is exceeded, Direct Save Telecom will charge for these calls until further notice (Calls to 01, 02 and 03 and mobiles as applicable to call plan type). Numbers that start with 070 may appear to be a mobile number but are fully chargeable as personal numbers. - Operating Hours Our fully UK based awarding winning Sales, Customer Service and Technical Support teams are open Monday to Friday 8am to 8pm and Saturdays from 9am to 5pm.
Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...
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Utilities UK Ltd t/a Direct Save Telecom - Registered in England - Registration number 312695
Registered address Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford WD18 9RS Direct Save 2005-2023