International Call Rates

Popular Destinations Direct Save
Standard rate
BT Save   Direct Save
Int. Option Plan
BT Save
Australia 5ppm 40ppm 88%   2.5ppm 40ppm 94%
Austria 5ppm 40ppm 88%   2.5ppm 40ppm 94%
Brazil 17.5ppm 20ppm     10.5ppm 20ppm  
Canada 5ppm 20ppm 75%   2.5ppm 20ppm 88%
China 7.5ppm 40ppm 81%   4.5ppm 40ppm 89%
France 5ppm 40ppm 88%   2.5ppm 40ppm 94%
Germany 5ppm 40ppm 88%   2.5ppm 40ppm 94%
India 30ppm 40ppm     18ppm 40ppm  
Jamaica 17.5ppm 40ppm     10.5ppm 40ppm  
South Africa 17.5ppm 80ppm 78%   10.5ppm 80ppm  
Spain 5ppm 40ppm 88%   2.5ppm 40ppm 94%
USA 3.75ppm 20ppm 81%   2.25ppm 20ppm 88%
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Genuine savings beyond the headlines...

Click here for other things you need to know

  • How long does it take to get connected? The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases, if additional works need to be carried out to provide the service or engineers are unavailable, this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
  • First Invoice Your first invoice consists of the part month package cost from the date of your switch over or activation to the end of the current month, plus the advance month package cost (plus any additional set up fees applicable and the postage and packing of any equipment). This brings you in line with our monthly billing cycle. Thereafter your monthly invoices will be generated on the 7th of each month. Monthly bills ONLY include the advance month package cost plus any chargeable calls made in the previous month. Monthly direct debits/continuous payment authorities are collected on the 17th of each month. If you prefer a different date for your payment, simply contact us here or call customer services on 01923 709709 option 3 with your account number and your preferred date.
  • Cooling off Period All new orders placed are covered by a statuary 14 day cooling off period from the point at which you agree to join our services. In some cases, we are able to bring forward your installation/activation of services. In this instance, once the service is live within the 14 days, your right to cancel is lost and termination fee’s would be applicable.
  • Free Wireless Router This will arrive the working day before your services are installed/activated.
  • Fair Usage Policy If you have chosen our 700 minute call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage of 700 minutes per month applies to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable at the standard rate. If you exceed 700 Minutes each minute over the allowance will be charged at our standard rates.
    If you have chosen our Anytime call plan calls are free for up to 60 minutes duration per call to numbers 01,02 and 03 and mobiles (excludes indirect access numbers and dial-up internet access). A fair usage limit of 2000 minutes per month or 300 calls per month apply to this plan. If a call exceeds 60 minutes the entirety of the call is chargeable. If you exceed 2000 minutes, each minute over the allowance will be charged at our standard rates.
  • Operating Hours Our fully UK based awarding winning Sales, Customer Service and Technical Support teams are open Monday to Friday 8am to 8pm and Saturdays from 9am to 5pm.

Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...

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