Q. I’ve just signed up to switch to Direct Save Telecom, what happens next?
A. You will receive a confirmation email confirming the package ordered, agreement length, and links to all the important things you need to know within a few minutes of placing your order. If you have not supplied an email address, your order confirmation will be sent by letter within 3-5 working days. You will also receive a welcome call that will take you through all the next steps on your journey.
Q. How long does it take to get connected?
A. The typical timeframe for connection after agreeing to join our services is 14 days. In a very small number of cases if additional works need to be carried out to provide the service or engineers are unavailable this can take longer. We will of course ensure if this is the case that you are kept up to date until the services are activated.
Q. Can I keep my telephone number?
A. In the majority of cases the answer is yes. However, there are some instances where numbers are unable to be moved between suppliers. If this is the case, we will contact you to discuss your options and assign a new number where required.
Q. Will Direct Save Telecom carry out a credit check?
A. No Direct Save Telecom will not carry out a credit check. We want our great value packages to be available to everyone. However, we insist that you have an active payment method on your account, either direct debit or recurring card payment authority.
Q. What will my first bill contain once my order is confirmed?
A. Your first invoice consists of the part month package cost from the date of your switch over/activation/installation to the end of the current month plus the advance month package cost (plus any additional set up fees applicable and postage and packing of any equipment). Typically, this invoice is collected 7 days before the start date of your service. This brings you in line with our monthly billing cycle.
Q. When do I pay my monthly bill?
A. Your monthly bills are generated on or around the 7th of each month. Payment collection is set to the 17th of each month unless you have specified a specific date each month for collection.
Q. What happens if I'm unable to pay my bill?
A. In the first instance contact our customer care team on 01923 709709 option 3. They will be more than happy to work with you to arrange a suitable payment option. You can also make a payment through your online account or by calling 01923 709709 option 4 and using our automated payment line.
Q. Can I make a direct payment to your bank account?
A. Yes you can. Our sort code is 60-22-40 and our account number is 86449907. Please always ensure the reference for the payment is your Direct Save Telecom account number.
Q. I'm moving home or premises - what do I do?
A. Please see our change of address guide.
Call 0800 027 3930 or schedule a call-back from one of our UK-based support team...