How can I order my PC Backup service?

Can I work on my computer whilst the back up is taking place?

How do I schedule the back up to take place at the weekend or overnight?

How long will it take for the initial back up to complete?

Can I interrupt the initial back up i.e. to pause it and then resume at a later time so not to affect internet connectivity?

What happens when I reach the GB limit of my existing product, do I receive any notification?

I have used all my storage. Now what do I do?

Can I buy more than one licence on my PC giving me extra space?

What happens at the end of my FREE trial?

What is the Privacy Policy for the Direct Save PC Backup Service?

What do I need to install the PC Backup software?

How do I install the back up software?

How long does it take to back up files?

Can I see how the software works before I install it?

How do I upgrade from a free trial to the 5GB or 20GB service?

What happens at the end of the 30 day free trial?

How can I order my PC Backup service? You can order PC Backup online. Simply select the package you require. Alternatively, you could also call our Sales Team on 0800 027 3930.

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Can I work on my computer whilst the back up is taking place? Yes. However, as the backup takes place over the internet and uses your upstream bandwidth, internet access will be slow. Therefore, we recommend you schedule back ups at a time when you are not using your computer, for example overnight. The software also prompts you to do a back up when you shutdown your computer, so this is a good way of backing up your latest files.

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How do I schedule the back up to take place at the weekend or overnight? The software has a backup schedule, which enables you to choose the days of the week and times you want a back up to occur.

Download our user guide for more information.

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How long will it take for the initial back up to complete? It takes roughly around 15 hours to back up 2.5GB of data. As the backs up happens in the background whilst the PC is switched on, customers should leave their PC on whilst the back up is still performing to ensure their data is backed up as soon as possible.

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Can I interrupt the initial back up i.e. to pause it and then resume at a later time so not to affect internet connectivity? Yes you can cancel the back up. All files that have transferred before you click cancel will have been sent to the server. Once you restart the back up, it resumes from where it left off.

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What happens when I reach the GB limit of my existing product, do I receive any notification? You can check how much 'Quota Usage' you have used in the software. Your back up will stop once this quota is reached.

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I have used all my storage. Now what do I do? To upgrade simply email or call our UK based Customer Service team to upgrade your service.

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Can I buy more than one licence on my PC giving me extra space? No. Only one licence is needed. Extra space can be ordered as above.

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What happens at the end of my FREE trial? If you want to keep your account after your free trial you’ll need to upgrade your account within the 30 day trial. Reminder emails are sent to you prompting you to do this. To upgrade simply respond to the reminder emails.

If you no longer require the software, Direct Save Telecom will delete your account and any data that you have transferred to your back up account will be lost. You will not be charged for the trial.

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What is the Privacy Policy for the Direct Save Telecom PC Backup Service? Direct Save Telecom do not know the content of all back up files
Direct Save Telecom will not conduct any cryptographic analysis on users' data
Direct Save Telecom will maintain the confidentiality of our users' data
Direct Save Telecom will neither sell nor provide users' data to a third party unless requested by law

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What do I need to install the PC Backup software? You need the following minimum PC Requirements:

Windows Operating System on your PC: ME, 2000, 2003 or XP
PC Memory: 256MB
PC Disk Space: 130MB
Administrator rights on the PC
A broadband connection
Please note that if this software is installed on PCs with multiple users, each user can access the other user's files.

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How do I install the back up software? Once you have ordered the PC Backup service we will send you an email with a link to download the PC Backup software and installation instructions. We may not send you an email straight away as we need to build your account on our server, but this should be up and running within a few days.

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How long does it take to back up files? The speed of the back up depends on the upstream speed of your broadband connection.

Please note that the initial back up of your files will take the longest. We recommend that you start an initial backup at the end of the day and leave this to run overnight, so that all your files can be transferred. Your files can only transfer as fast as the upload speed your broadband service is capable of.

After your initial back up is complete the software uses a technique called Incremental back up, which means it only back up changes you’ve made to your files since your last backed up. The back up storage holds different versions of your backed up files, so if you need to restore an earlier version of a file, you can do this.

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Can I see how the software works before I install it? Download our user guide for more information.

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How do I upgrade from a free trial to the 5GB or 20GB service? To upgrade simply email or call our UK based Customer Service team to upgrade your service.

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What happens at the end of the 30 day free trial? At the end of the 30 days your trial will automatically be cancelled - making the trial completely risk free.

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