What determines my broadband speed
BROADBAND SPEED & PERFORMANCE
What does "up to" 24Mb mean to me - most exchanges have ADSL2+ equipment that deliver an "up to" 24Mb service and the speed you get depends on your line distance from the exchange and quality of the line. We will not do anything to restrict your speeds*, use the broadband availability checker below to find out what broadband speed you can expect. The typical speed for many of our customers is 13Mb. If ADSL2+ is available at your exchange then that is the service we will put you on. If ADSL2+ is not available will we place your order on ADSLMax (up to 8Mb) and in a small number of exchanges where ADSL2+ or ADSLMax is unavailable we will then place you on the ADSL (1Mb or 2Mb) service.
Broadband Basic - this is our no nonsense up to 24Mb bundled broadband product and will satisfy the needs of many home broadband users in the UK. Free UK calls to 01, 02, 030, 0845 & 0870 numbers plus 20Gb broadband usage allowance.
Broadband Family - this is our best value up to 24Mb bundled broadband product and will satisfy the needs of the vast majority of home broadband users in the UK. Free UK calls to 01, 02, 030, 0845 & 0870 numbers plus 60Gb broadband usage allowance. With the increasing use of BBC iPlayer, ITV Player and other data streaming products this product represents great value.
Broadband Pro - this provides the same great value as our other broadband packages and is designed for the heavy broadband user, ideal for users who download lots of music or movies and gamers. Free UK calls to 01, 02, 030, 0845 & 0870 numbers plus 100Gb broadband usage.
Broadband Availability Checker powered by BT Wholesale
Across our customer base at least 10% of our customers are achieving 13Mb.
