Contacting us

Line Faults - 24 hours a day, 365 days a year - 0845 272 0072 Option 2

Broadband Faults - 24 hours a day, 365 days a year - 0845 272 0072 Option 4

PC Desktop Support - 24 hours a day, 365 days a year - 0905 122 2205*

Sales - 24 hours a day, 365 days a year - 0845 272 0072 Option 1

Billing and Admin - 9am to 5pm Monday to Friday - 0845 272 0072 Option 3

Our UK based Sales, Telephone line faults, Broadband faults and PC Desktop Support Teams are all available 24 hours a day - every day of the year.

Our UK based Customer Service Team for general enquiries and billing can be contacted by telephone between 9am and 5pm Monday to Friday. Alternatively, please use the form below to submit your customer service query. One of our UK based customer service advisors will respond within 24 working hours by email, or if appropriate they will telephone you.

Address:
Direct Save Telecom, Hartcran House, Gibbs Couch, Carpenders Park, Herts. WD19 5EZ

Customer Services Telephone Number            0845 272 0072

Customer Services Facsimile                           0845 272 0074

*To use this service simply call *0905 122 2205. Calls cost £1.00 per minute from a standard BT fixed line (calls from mobile phones and other networks may be more expensive). Each call can last no longer than 20 minutes. This premium rate service is operated by Utilities UK Ltd t/a DirectSave Telecom and is available 24 hours a day, every day of the year. Should you have any questions regarding our Premium Rate Service number please contact our UK based customer service help line on 020 8421 7700 and press option 3.