BROADBAND SPEED & PERFORMANCE

Broadband Basic - this is our no nonsense up to 24Mb bundled broadband product and will satisfy the needs of many home broadband users in the UK. Free UK calls to 01, 02, 030, 0845 & 0870 numbers plus 20Gb broadband usage allowance.

Broadband Family - this is our best value up to 24Mb bundled broadband product and will satisfy the needs of the vast majority of home broadband users in the UK. Free UK calls to 01, 02, 030, 0845 & 0870 numbers plus 60Gb broadband usage allowance. With the increasing use of BBC iPlayer, ITV Player and other data streaming products this product represents great value.

Broadband Pro - this provides the same great value as our other broadband packages and is designed for the heavy broadband user, ideal for users who download lots of music or movies and gamers. Free UK calls to 01, 02, 030, 0845 & 0870 numbers plus UNLIMITED broadband usage.

What affects my broadband speed?
How fast your broadband access is does not just depend on the speed of your broadband connection. It also depends on how many people are sharing the same connection with you.

It’s like traveling on the M1 from London to Birmingham...
If the motorway is clear, you can be in Birmingham in no time. If it’s the rush hour and there are lots of other cars and lorries on the motorway it could take much longer. Similarly, the speed at which your PC can download information from the Internet depends on how many other people are using the bandwidth at the same time.

Many broadband providers do not care too much about this
Especially if they have tied you in to a 18 or 24 month contract. They probably figure they’ve got your money and if your broadband service slows down at busy times, so be it - remember your contract with us is only 28 days.

Direct Save Telecom care -
we need to - because it is a 28 day Agreement and so easy for you to leave our service we must deliver good broadband service to you to make you want to keep your broadband with Direct Save Telecom. Price is important too, that's why we give you the choice of 3 great products, each providing excellent savings against our main competitors, enabling you to choose what broadband performance level is best for your needs, or simply put - how many users are sharing the bandwidth.

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BROADBAND FAIR USAGE

Why do we have a fair usage policy on Broadband?
Our Broadband Pro product has a fair usage download limit 100Gb. If you need more it is only £0.95 per Gb.

What is broadband unfair usage?
Historically a small number (under 1%) of broadband customers use the broadband service unfairly by taking up a disproportionate amount of bandwidth. By constantly downloading extremely large movie and data files unchecked their abuse could affect the pricing of our great value broadband service. Hence the need for a broadband fair usage policy.

If you broadband usage exceeds what is fair for your broadband product we may temporarily reduce your broadband speed to ensure you don't affect other peoples broadband service. This broadband speed will restrict your ability to download large files as quickly as normal, but will not affect web browsing or email.

How do I know if my broadband speed has been slowed down?
You'll notice that downloads are taking longer than normal. However this will be reset at the start of next month. If this occurs regularly each month you should discuss your requirements with our sales team.